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Privacy & Security
This is the website of Sirocco Marine Pty. Limited, Australia.
Our postal address is:
Suite 70, Lower Deck
Jones Bay Wharf
26-32 Pirrama Road
Pyrmont NSW 2009
Phone: 02 9552 3366
Shipping and Delivery Policy
We deliver products Australia wide using a courier service. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are listed for each product. Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.
Customer Service Policy
Sirocco Marine Pty. Limited is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Refund Policy
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do
Privacy Policy
Sirocco Marine Pty. Limited is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Sirocco Marine Pty. Limited uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Sirocco Marine Pty. Limited only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
Security Policy
When purchasing from Sirocco Marine Pty. Limited your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre sales@siroccomarine.com
Privacy & Security
This is the website of Sirocco Marine Pty. Limited, Australia.
Our postal address is:
Suite 70, Lower Deck
Jones Bay Wharf
26-32 Pirrama Road
Pyrmont NSW 2009
Sirocco Marine Pty. Limited, respects your privacy. We do not sell, rent or loan any identifiable information regarding our customers to any third party. We may use and share aggregated information when it enables us to improve and enrich our product and content offering. Any information you give us is held with the utmost care and security. If we decide to modify our Policy, we will post a new Policy on our websites changing the date in the last paragraph of such Policy. Therefore, we invite you to consult this Policy from time to time in order to familiarize yourself with any changes.
The terms of this Policy are without prejudice to any contractual terms you may enter into with us, which shall prevail over the terms of this Policy.
How we Collect Information and How We Use It
In order to provide you with excellent products and services, Sirocco Marine Pty. Limited asks you for specific pieces of personal information when you register as a customer Sirocco Marine Pty. Limited will not collect any personal information about such individuals except when provided by such individuals. Sirocco Marine Pty. Limited, does not collect and process Data except when specifically, voluntarily and knowingly provided by you.
Personal Account Information Your name, delivery address, telephone number, email address, credit card details and special delivery instructions help Sirocco Marine Pty. Limited, to deliver your order on time to the correct location. We confirm by email the items in your order, the scheduled delivery window you've selected, and the delivery address. A Customer Service Representative may contact you by telephone to resolve any questions we might have about your order.
Sirocco Marine Pty. Limited, will not reveal your personal information to any third party unless required to do so by law.
Cookies
A cookie is a small file created by your web browser (eg. Internet Explorer v.5) to assign a unique identification to your computer. Sirocco Marine Pty. Limited, uses the cookie to keep track of items in your shopping trolley, we do not use cookies to retrieve personal information about you from your computer. To shop, you need to have the cookies option of your browser turned on. However, once you've finished shopping, you can delete cookies from your hard drive if you like.
Online Surveys and Contests
From time to time, Sirocco Marine Pty. Limited may conduct online surveys that ask you for demographic data, like household information, ages, and so on. Participation in these surveys is always voluntary. Sirocco Marine Pty. Limited aggregates the responses we receive before using the information to improve the product offering and services we offer. Sirocco Marine Pty. Limited may also offer contests that ask for some personal information, such as name and email address, so that we can contact winners. All of these contests follow applicable gaming regulations. We will clearly post the rules and terms of each contest on the site.
Changing and Editing Your Information
You can make changes to your personal information or to your customer status by emailing us at Sales@siroccomarine.com noting the changes required. Finally, you could contact us by calling the Customer Service Centre on 02 9552 3366
Children
Children are not eligible to use our services and we ask that minors do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with a parent or guardian.
Security
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Our secure server software (SSL) is the industry standard. It encrypts your most important personal information - your credit card number, so that it cannot be read as the information travels over the Internet.
We pride ourselves on our commitment and dedication to all our customers and we assure you of our integrity at all times. We do not and will not release any of your personal information.
TERMS AND CONDITIONS OF WARRANTY Subject to the under mentioned conditions and exemptions Sirocco Marine Pty. Limited warrants Sirocco Marine products to be free from defects in material or workmanship for the specified warranty period as stated below from the date of its original purchase. The benefits given in this warranty are in addition to all other rights and remedies, which the purchaser has under the Trade Practices Act and similar State and Territory laws.
Privacy & Security
This is the website of Sirocco Marine Pty. Limited, Australia.
Our postal address is:
Suite 70, Lower Deck
Jones Bay Wharf
26-32 Pirrama Road
Pyrmont NSW 2009
Sirocco Marine Pty. Limited, respects your privacy. We do not sell, rent or loan any identifiable information regarding our customers to any third party. We may use and share aggregated information when it enables us to improve and enrich our product and content offering. Any information you give us is held with the utmost care and security. If we decide to modify our Policy, we will post a new Policy on our websites changing the date in the last paragraph of such Policy. Therefore, we invite you to consult this Policy from time to time in order to familiarize yourself with any changes.
The terms of this Policy are without prejudice to any contractual terms you may enter into with us, which shall prevail over the terms of this Policy.
How we Collect Information and How We Use It
In order to provide you with excellent products and services, Sirocco Marine Pty. Limited asks you for specific pieces of personal information when you register as a customer Sirocco Marine Pty. Limited will not collect any personal information about such individuals except when provided by such individuals. Sirocco Marine Pty. Limited, does not collect and process Data except when specifically, voluntarily and knowingly provided by you.
Personal Account Information Your name, delivery address, telephone number, email address, credit card details and special delivery instructions help Sirocco Marine Pty. Limited, to deliver your order on time to the correct location. We confirm by email the items in your order, the scheduled delivery window you've selected, and the delivery address. A Customer Service Representative may contact you by telephone to resolve any questions we might have about your order.
Sirocco Marine Pty. Limited, will not reveal your personal information to any third party unless required to do so by law.
Cookies
A cookie is a small file created by your web browser (eg. Internet Explorer v.5) to assign a unique identification to your computer. Sirocco Marine Pty. Limited, uses the cookie to keep track of items in your shopping trolley, we do not use cookies to retrieve personal information about you from your computer. To shop, you need to have the cookies option of your browser turned on. However, once you've finished shopping, you can delete cookies from your hard drive if you like.
Online Surveys and Contests
From time to time, Sirocco Marine Pty. Limited may conduct online surveys that ask you for demographic data, like household information, ages, and so on. Participation in these surveys is always voluntary. Sirocco Marine Pty. Limited aggregates the responses we receive before using the information to improve the product offering and services we offer. Sirocco Marine Pty. Limited may also offer contests that ask for some personal information, such as name and email address, so that we can contact winners. All of these contests follow applicable gaming regulations. We will clearly post the rules and terms of each contest on the site.
Changing and Editing Your Information
You can make changes to your personal information or to your customer status by emailing us at Sales@siroccomarine.com noting the changes required. Finally, you could contact us by calling the Customer Service Centre on 02 9552 3366
Children
Children are not eligible to use our services and we ask that minors do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with a parent or guardian.
Security
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Our secure server software (SSL) is the industry standard. It encrypts your most important personal information - your credit card number, so that it cannot be read as the information travels over the Internet.
We pride ourselves on our commitment and dedication to all our customers and we assure you of our integrity at all times. We do not and will not release any of your personal information.
TERMS AND CONDITIONS OF WARRANTY Subject to the under mentioned conditions and exemptions Sirocco Marine Pty. Limited warrants Sirocco Marine products to be free from defects in material or workmanship for the specified warranty period as stated below from the date of its original purchase. The benefits given in this warranty are in addition to all other rights and remedies, which the purchaser has under the Trade Practices Act and similar State and Territory laws.
All products and equipment come with a one-year warranty subject to the Terms and Conditions outlined below. Sirocco Marine Pty. Limited will, at its option either repair or replace free of charge any part which is at its sole absolute discretion determined to be defective as a result only of faulty material or workmanship in manufacture.
All products and equipment come with a one-year warranty subject to the Terms and Conditions outlined below. Sirocco Marine Pty. Limited will, at its option either repair or replace free of charge any part which is at its sole absolute discretion determined to be defective as a result only of faulty material or workmanship in manufacture.
